Privacy Policy
Last updated: October 2026
This policy explains how VPNQI handles information when providing account management, subscription services, and network acceleration. The website, user panel, and payment providers have separate data-processing responsibilities. Please read this policy together with the Terms of Service before using the service.
Account Data and Purposes of Processing
No email address is required; you can create an account with a username and password. An email address is not required to open an account, and this service does not require one for account access. Usernames, password verification data, and login status are used to identify accounts, verify identity, and manage subscription access.
Order records include the selected plan, amount, payment status, transaction identifier, and refund status. They are used to verify payments, provide subscriptions, and resolve billing disputes. Descriptions and attachments submitted in support tickets are used to investigate issues. Do not submit payment credentials, passwords, or complete subscription links. Redact sensitive information from screenshots before sharing them for troubleshooting.
No-Logs Policy
VPNQI does not keep logs. It does not record which websites users visit through international routes, nor does it store browsing content, destination addresses, or connection histories that could reconstruct browsing activity. These browsing and connection logs are not retained, so there is no history available to retrieve or restore.
To enforce plan traffic limits, account records still include cumulative traffic and subscription status. This billing data is separate from browsing logs and does not include specific websites or browsing content. Website analytics are also handled separately from route activity. The no-logs policy does not mean that account data, billing records, or support tickets submitted by users are never stored.
Website Analytics and Browser Storage
Website analytics help us understand page views, referral sources, and entry-point clicks, so we can improve content and identify page issues. Analytics are limited to the official website and its interactions; they are not used to record visits to international websites through subscription routes. Do not enter passwords or subscription credentials in URL parameters, as this could expose sensitive information in access records.
Cookies and local storage are used to maintain sessions, save login credentials, and remember interface preferences. The specific data stored depends on the page features you use. You can clear site data in your browser settings even after logging out; doing so will remove your login status or preferences, and you will need to log in again. Clearing browser data does not delete account or order records stored on the server.
Third-Party Payments and Data Sharing
Supported payment methods are Alipay / WeChat / USDT. Payments are processed by the relevant third-party payment providers or channels, and information collected on their pages is subject to their respective policies. VPNQI uses order identifiers, amounts, and payment results to reconcile accounts. Users are not required to submit third-party payment account passwords to this service.
Order information needed to complete a transaction may be shared with payment processors. Relevant records are disclosed only to the extent necessary to resolve disputes or meet applicable legal obligations. Before leaving this site for a payment page, check the destination and payment details. Ask the relevant processor about its data retention practices.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account and subscription services. Order and refund records are kept as required for billing reconciliation, dispute handling, and applicable laws. Analytics and support ticket data are deleted or de-identified once the relevant analytical or service purpose has been fulfilled. This policy does not set a uniform retention period without confirmation.
To access, correct, or delete your data, sign in to the user panel and submit a request through the support ticket portal. We will first verify account ownership and then explain what can be handled. Deleting an account may affect subscription delivery. Records relating to pending orders, disputes, or legal retention obligations will be deleted once the relevant basis for retention ends. Deletion and refund requests are handled separately.
Policy Updates and Questions
If data purposes, processing methods, or applicable requirements change, VPNQI will publish revisions on this page and update the month shown at the top. Important changes affecting account rights will be explained through site announcements or the user panel. Policy updates will not be used to start retaining browsing histories that were not previously collected.
If you have questions about the data we hold, deletion requests, or this policy, contact us through a support ticket in the user panel. Include only the relevant account details and your request, and avoid attaching personal information unrelated to the issue.